Salon CRM Software

360-degree client profiles, visit history, and smart segmentation — know every client like a regular.

Your clients aren't just appointments on a calendar — they're relationships. Hairvana's salon CRM gives you a complete picture of every client so you can deliver personalized experiences that keep them coming back.

👤

360° Client Profiles

Everything you need to know about a client in one place. Visit history, color formulas, product preferences, allergies, conversation notes, and photos — all searchable and always up to date.

  • •Complete appointment and service history
  • •Color formulas and chemical treatment records
  • •Product purchase history and preferences
  • •Allergy and sensitivity alerts
  • •Photo gallery for style tracking over time
  • •Custom notes and tags per client
📈

Visit Tracking

Understand your client relationships at a deeper level. Track visit frequency, average spend, rebooking patterns, and lifetime value to identify your most valuable clients and those at risk of leaving.

  • •Visit frequency trends and patterns
  • •Average spend per visit and lifetime value
  • •Rebooking rate by client and stylist
  • •Days since last visit with churn risk alerts
  • •Service mix analysis per client
  • •Year-over-year spending comparisons
🎯

Smart Segmentation

Automatically group clients by behavior, spend level, visit frequency, or services booked. Use segments to send targeted campaigns that feel personal, not promotional.

  • •Auto-segments: VIP, Regular, At-Risk, New, Lapsed
  • •Custom segments based on any criteria
  • •Segment by service type (color, cut, treatment)
  • •Spend-tier grouping for loyalty programs
  • •Geographic segmentation for multi-location salons
  • •Dynamic segments that update in real time
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Automated Follow-ups

Let Hairvana handle the outreach that keeps clients engaged. Birthday greetings, rebooking nudges, win-back campaigns, and review requests go out automatically at the perfect moment.

  • •Birthday and anniversary emails with offers
  • •Re-booking reminders based on visit cycle
  • •Win-back campaigns for lapsed clients (60+ days)
  • •Post-visit thank you messages
  • •Review request emails after appointments
  • •New client welcome series with salon info
89%
Client Retention
360°
Client View
3x
More Repeat Bookings
100%
Personalized

Turn First-Time Visitors Into Lifelong Clients

Visit 1

Capture Everything

Preferences, allergies, style goals, and contact info are captured during the first visit.

Visit 2

Personalize the Experience

The stylist sees the complete profile before the client sits down. No repeating preferences.

Visit 3+

Deepen the Relationship

Automated follow-ups, birthday offers, and product recommendations build lasting loyalty.

Ongoing

Measure & Optimize

Track retention, lifetime value, and rebooking rates. Identify at-risk clients before they churn.

Hairvana's CRM completely changed how we interact with clients. Before, I'd scramble to remember a regular's color formula or whether they had an allergy. Now every stylist on my team has that info at their fingertips. Our rebooking rate went from 45% to 82% in three months, and the automated birthday emails alone drive an extra $3K/month in revenue.
Jessica Park
Senior Stylist
Velvet Salon

CRM Questions Answered

Can I import my existing client list?
Yes. Hairvana supports CSV imports and direct migrations from Vagaro, Fresha, Mindbody, Boulevard, Square, and most other salon platforms. Our migration team handles the transfer for free — client records, visit history, color formulas, and notes are all preserved.
How does the automated follow-up system work?
You set up triggers based on client behavior — for example, send a rebooking reminder 4 weeks after a haircut, or a win-back offer if a client hasn't visited in 60 days. Hairvana sends the messages automatically via email or SMS using templates you customize. You can preview and approve campaigns before they go live.
Is client data shared between stylists?
You control data visibility with role-based permissions. Salon owners and managers can see all client profiles. Stylists see only their own clients by default, but you can enable team-wide visibility if your salon culture prefers open collaboration. Sensitive notes can be marked private.
Does the CRM integrate with the booking and POS systems?
Absolutely — that's the power of an all-in-one platform. Every booking, purchase, and interaction automatically updates the client profile. When a client checks out, their product purchases, service details, and spend are logged. When they book, their preferences pre-fill. Everything stays connected without manual data entry.

Know Every Client Like a Regular

Build the kind of personalized relationships that keep clients loyal for years. Start your free trial and see your client retention climb.

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