Help Center
Get answers to common questions and learn how to make the most of HAIRVANA.IO.
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Frequently Asked Questions
Getting Started
How do I set up my salon on HAIRVANA.IO?
Setting up takes just 10 minutes. After signing up, you'll be guided through adding your services, team members, and customizing your booking page. Our onboarding wizard makes it simple.
Can I import my existing client data?
Yes! We support importing from Excel, CSV, and direct migration from most major salon software. Our support team can help with bulk imports at no extra cost.
Do you offer training for my team?
Absolutely. Every plan includes unlimited video training, live onboarding sessions, and 24/7 access to our help center. Plus, we offer optional on-site training for larger teams.
Billing & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), ACH bank transfers, and PayPal. Annual subscriptions can be paid via wire transfer.
Can I cancel or change my plan anytime?
Yes, you can upgrade, downgrade, or cancel anytime from your account settings. There are no long-term contracts or cancellation fees.
Do you offer discounts for multiple locations?
Yes! Multi-location salons receive progressive discounts: 10% off for 2-4 locations, 15% off for 5-9 locations, and custom pricing for 10+ locations.
Features & Functionality
Can clients book appointments online?
Yes! Each salon gets a customizable booking page that works beautifully on all devices. Clients can book 24/7, see real-time availability, and receive automated confirmations.
How does the inventory management work?
Track product stock levels, set low-stock alerts, and automatically generate reorder lists. Every retail sale updates inventory in real-time, and you can manage multiple product suppliers.
Can I customize the system for my salon's workflow?
Absolutely. Customize services, pricing, commission structures, booking rules, notifications, and more. HAIRVANA.IO adapts to your unique business needs.
Technical Support
What if I need help or have a problem?
We offer 24/7 support via live chat, email, and phone. Response times are typically under 2 hours, with most issues resolved on first contact.
Is my data secure and backed up?
Your data is encrypted at rest and in transit, hosted on enterprise-grade servers, and backed up every 6 hours. We're GDPR compliant and SOC 2 certified.
What happens if there's an outage?
We maintain 99.9% uptime with redundant systems. In the rare event of an issue, you'll be notified immediately, and we provide offline mode for critical functions like checkout.
Still Have Questions?
Our support team is here to help 24/7. Get in touch and we'll respond within 2 hours.